App Name: Dexme
Company: Solveon Labs Private Limited
Website: https://dexme.app
Company Website: https://solveonlabs.com
Contact Email: contact@solveonlabs.com
1. Introduction
Solveon Labs Private Limited (“we,” “our,” or “us”) operates the Dexme mobile application and related services. Dexme allows users to scan, store, manage, and share professional contact information through digital business cards and cloud-based contact management tools.
We are committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use Dexme.
By using Dexme, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information to provide and improve Dexme’s features, including smart scanning, digital business cards, cloud sync, and secure sharing.
2.1 Information You Provide
Account Information
- Full name
- Email address
- Profile photo (optional)
- Job title, company, and other profile details you choose to add
Your Digital Business Card
- Contact details (phone number, email, address, website, social media links, etc.)
- Profile image, company logo, and branding elements you upload
- Any custom fields you choose to include
Contacts You Save
When you scan or manually add business cards, we may store:
- Name
- Job title
- Company name
- Phone numbers
- Email addresses
- Physical addresses
- Websites and social media links
- Notes, tags, and custom fields you create
You are responsible for ensuring that you have the right to collect and store contact information of other individuals.
2.2 Camera and Scanning Data
Dexme uses your device camera for business card scanning.
- Images captured during scanning are processed using Optical Character Recognition (OCR) to extract contact details.
- Card images may be temporarily processed on our systems to improve extraction accuracy.
- Images are not retained unless you choose to save them.
- Extracted contact data is stored in your account and synced securely to the cloud.
Dexme only accesses your camera with your explicit device-level permission.
2.3 Information Collected Automatically
Device and Technical Information
- Device type and model
- Operating system version
- App version
- Anonymous device identifiers
Usage Information
- Features used
- Screens visited
- Interaction patterns
- Performance and crash data
Log Data
- IP address
- Date and time of access
- Error logs and diagnostics
This information helps us maintain security, fix issues, and improve the app experience.
3. How We Use Your Information
We use your information to:
- Create and manage your Dexme account
- Provide AI-powered card scanning and OCR
- Store and sync your contacts across devices
- Enable you to create and share your digital business card
- Support smart search, filtering, and tagging
- Facilitate QR code sharing and contact exchange
- Provide customer support
- Improve app performance, reliability, and features
- Maintain security, prevent fraud, and enforce our terms
We do not sell your personal data to third parties.
4. How We Share Information
We share information only in limited situations.
4.1 When You Choose to Share
When you share your digital business card, QR code, or contact details, you are intentionally sharing that information with others.
4.2 Service Providers
We use trusted third-party providers to operate Dexme, such as:
- Cloud hosting and storage providers
- Backup and infrastructure services
- Analytics and performance monitoring tools
These providers are contractually required to protect your data and may only use it to provide services to us.
4.3 Legal Requirements
We may disclose information if required by law, regulation, legal process, or government request, or to protect the rights, safety, and security of our users or our company.
5. Data Storage and Security
We apply industry-standard technical and organizational measures to protect your data.
5.1 Encryption
- Data is encrypted in transit using secure protocols such as HTTPS/TLS.
- Data is encrypted at rest using strong encryption standards (including AES-256 or equivalent).
5.2 Access Controls
Access to user data is limited to authorized systems and personnel who need it to operate and support the service.
5.3 Backups
We perform automated backups to reduce the risk of data loss and to support restoration when necessary.
While we take strong precautions, no system can be guaranteed to be completely secure.
6. Cloud Sync and International Data Transfers
Dexme uses secure cloud infrastructure to provide:
- Real-time synchronization across devices
- Offline access with later sync
- Data backup and recovery
Because Dexme is available globally, your information may be processed and stored on servers located outside your country of residence. We take steps to ensure that such transfers are protected by appropriate safeguards and security measures.
7. Your Privacy Rights
Depending on your location, including under laws such as the EU General Data Protection Regulation (GDPR), you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data
- Restrict or object to certain types of processing
- Request a copy of your data in a portable format
To exercise your rights, contact us at: contact@solveonlabs.com
8. Data Retention
We retain your information:
- For as long as your account is active
- As needed to provide Dexme services
- As required for legal, security, and operational purposes
You may request deletion of your account and associated data at any time by contacting us.
9. Children’s Privacy
Dexme is not intended for children under the age of 13 (or the minimum legal age in your country). We do not knowingly collect personal data from children.
10. Third-Party Links and Services
Your digital business card may contain links to third-party services (such as LinkedIn or other social platforms). We are not responsible for the privacy practices of those external services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify users through the app or via email. Continued use of Dexme after updates means you accept the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Solveon Labs Private Limited