Product: Dexme
Company: Solveon Labs Private Limited
Website: https://dexme.app
Contact: contact@solveonlabs.com
1. Overview
This Refund Policy explains how refunds are handled for purchases made within the Dexme application.
Dexme subscriptions and payments are processed securely through our authorized payment provider, Paddle.
By purchasing a Dexme subscription, you agree to this Refund Policy.
2. Subscription Model
Dexme may offer:
- Monthly subscription plans
- Annual subscription plans
- Free trial periods (if applicable)
All subscriptions automatically renew at the end of the billing period unless canceled before renewal.
You may cancel your subscription at any time to prevent future charges.
3. Refund Eligibility
Refund requests are evaluated on a case-by-case basis and may be granted in situations including:
- Accidental duplicate charges
- Technical issues preventing use of the service
- Billing errors
- Requests made shortly after an initial subscription purchase
Refunds are generally not granted for:
- Failure to cancel a subscription before renewal
- Partial use of a billing period
- Change of mind after extended usage
- Violation of Dexme’s Terms of Service
4. How to Request a Refund
To request a refund, please contact:
Include:
- The email address associated with your Dexme account
- The date of the transaction
- A brief explanation of the reason for the request
Refund requests should be submitted within a reasonable time after the charge.
5. Processing of Refunds
Approved refunds will be processed via Paddle back to the original payment method used for the purchase.
Refund processing times may vary depending on your bank or payment provider.
Solveon Labs Private Limited does not store full credit or debit card details and cannot manually reverse transactions outside of Paddle’s system.
6. Free Trials
If Dexme offers a free trial:
- You will not be charged during the trial period.
- You must cancel before the trial ends to avoid being charged.
- Charges after the trial period are generally non-refundable unless required by applicable law.
7. Subscription Cancellation
You may cancel your subscription at any time. Cancellation:
- Stops future automatic renewals
- Does not automatically result in a refund for the current billing period
Access to premium features will continue until the end of the paid billing cycle.
8. Consumer Protection Laws
Nothing in this Refund Policy limits any mandatory consumer rights you may have under applicable laws in your country of residence.
9. Contact
For questions about billing or refunds:
Solveon Labs Private Limited